Warranty

5 YEAR LIMITED WARRANTY – All ETA Conventional and Smart Assembly Arms and Accessories (revised May 6th, 2019)

5 Year, Limited Wear-Out Warranty on all metal components including bearings and shafts of Ergonomic Tool Arms. All ETA arms and accessories are warrantied to the original purchaser and their assigns against manufacturing defects and excessive wear under normal industrial use for a period of 5 years from date of delivery. ETA Air cylinders are also warrantied against excessive wear for a period of 5 years, regardless of the frequency of use. Note; Expected life cycle of ETA Air Cylinders is at least 50 million full vertical cycles. Excessive wear and/or cylinder failure due to poor compressed air quality will not be covered by this warranty. Items specifically addressed below are not covered by this 5 year warranty.

5 Year Limited Warranty on Pneumatic Components. ETA warranties all pneumatic parts against defects in material or workmanship for 5 years from date of purchase. Due to the possibility, beyond the control of ETA, of chemical attack by certain airborne compressor oil additives, this 5 Year Warranty does not apply to soft (non-metal) parts when found to be affected by chemicals, dirt, water or oils within customer’s compressed air system. This includes seals within regulators, cylinders & valves, all air lines and fittings. When not covered by warranty, replacement air system parts and hoses are available for sale from ETA through your ETA Authorized Distributor.

1 year warranty on all electronic and electrical components including all solenoids, encoders, transducers and cables. Incorrect hookup, cable routing or component application will void this 1 year warranty. Modification (other than cable length) of any electronic and electrical component will render the component unprotected by this warranty.

General Info on ETA Warranties Above.
The term excessive wear above is defined as wear in bearings causing the arm to function improperly and/or causing the customer’s tool to be at an unusable angle to the customer’s product. Any bearing showing measurable differences in thickness or concentricity due to wear will also be covered under this 5 year warranty.

The choice to repair, not repair, replace or not replace parts that are covered within the warranty period is at the discretion of Ergonomic Tool Arms, LLC. ETA will err on the customer’s side if customer feels wear is causing undesirable performance of their arm. This warranty against wear is not limited by the number of cycles. Covered repairs will be performed at no charge regardless of the amount of legitimate use the arm receives in the first 5 years. All repairs or replacements are warrantied for the remainder of the original warranty period only. All other repairs not covered within this warranty period, will be completed after a written estimate of time and materials is agreed to by your distributor. Whenever practical, replacement parts will be most current revision at the time of repair.

Uses other than that intended and stated by the ETA, any abuse, damage from natural disasters, or modification to the form or function of the product, will void this warranty. Using any arm with excessive tooling weight or at torques greater than the arms ratings will void this warranty. Intentional tampering with spec and serial number tag on the Forearm may also invalidate this warranty.

ETA Arms are intended for use only with compressed air, filtered to 5 micron, regulated to 90 psi maximum. Use at higher pressures or with other gases or using hydraulic fluids with this product is a violation of this warranty and may pose a safety or health hazard.

ETA Products are intended for use in climate controlled indoor environments, not subject to outdoor elements. Rust, corrosion or weathering due to exposure to uncontrolled climate conditions is not warrantied. This warranty does not cover any cosmetic blemishes or other damage caused by impact or scrapes received during everyday industrial use.

Contact ETA or the distributor you purchased ETA products from for Return Material Authorization Number (RMA #) before shipping back to ETA. Customer is responsible for shipping costs to ETA factory in Perkasie, PA. ETA will pay return freight of products repaired under warranty to customers within the continental United States. Customers outside continental United States may have to pay for additional freight and/or customs costs.

This warranty supersedes all prior warranties written, oral, express or implied. This warranty does not cover and Ergonomic Tool Arms, LLC will in no event be liable for any business interruptions, loss of profits, harm, injury, damage, personal injury, cost of delay or any special indirect, incidental or consequential losses, costs or damages. ETA’s maximum liability is limited to the purchase price of the tool arm or tool arm accessory.

Note; Some states in the USA do not allow limitations on incidental or consequential damages, so these limitations may not apply to all customers in all locations. This warranty gives you specific legal rights. These rights vary from state to state within USA .